vivo4d Privacy Policy

This page describes what we collect when you use vivo4d and how we keep that data protected. We at vivo4d take your privacy seriously. When you register an account, deposit funds, place sportsbook bets on Liga 1 or Piala AFF, play live-dealer tables, spin slots, or access esports markets, we collect certain information. We use that information only for account authorization, fund management, legal compliance, and improving our platform.

We do not sell your personal data to advertisers. We do not share your account details with third parties except where necessary to process payments (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) or where required by applicable law or court order. Your data is stored using industry-standard encryption, and access is restricted to authorized vivo4d staff.

Read this policy to understand our data practices, your rights, how we handle cookies, and how to contact us if you have privacy questions.

What We Collect on vivo4d

We collect information in two ways: information you provide to us directly, and information we collect automatically when you use vivo4d.

Information You Provide

When you register for a vivo4d account, we require your email address, a password, and basic profile details (name, date of birth). Before your first deposit, we ask for identity verification: a government-issued ID (national identity card, passport, or similar), proof of address (utility bill, bank statement), and a selfie holding your ID. This verification process protects account security and helps us comply with anti-money-laundering regulations.

When you deposit funds, we collect payment method information (your bank account number, mobile-wallet ID, or QRIS data). Payment processors (the banks and mobile-wallet operators) handle the actual transaction; we store only a reference to the payment and your transaction receipt.

When you use vivo4d services — placing sportsbook bets, playing live-dealer tables, spinning slots, or viewing esports markets — we record your activity: the game or market you played, your stake, the outcome, and timestamps. This information stays in your account history and helps us support you if disputes arise.

Information We Collect Automatically

When you access vivo4d, we collect technical information: your IP address, browser type, operating system, device identifier, and the pages or games you visit. We use cookies and similar tracking technologies to remember your login session, display preferences, and game history. Cookies are small files stored on your device; most browsers allow you to disable cookies, though doing so may limit vivo4d functionality.

Our servers are hosted by third-party providers and may sit outside your jurisdiction. These providers have contractual obligations to protect your data according to our instructions. We log access to our servers to detect security threats and unauthorized usage.

How We Use Your Data

We use your vivo4d data for the following purposes:

• Account Authorization: We verify your identity and keep your account secure. We use your email and password to confirm login, and your ID documents to prevent fraud.
• Payment Processing: We work with payment processors to handle your deposits and withdrawals. We share only the information necessary for the transaction.
• Sportsbook, Casino, and Game Operations: We track your bets, stakes, and game results to calculate payouts, manage your balance, and prevent duplicate betting.
• Legal and Regulatory Compliance: We may retain and disclose your data if required by law, court order, or government request. We comply with anti-money-laundering and know-your-customer (KYC) regulations in supported jurisdictions.
• Customer Support: If you contact our support team, we use your account details to assist you with deposits, withdrawals, account issues, or disputes.
• Platform Improvement: We analyze aggregate usage patterns (not individual data) to improve vivo4d features, fix technical issues, and enhance user experience.

Third Parties and Data Sharing

We do not share your personal data with marketing companies, social media platforms, or data brokers. We share data only in these circumstances:

• Payment Processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking operators, and banks (local payment, online payment, e-wallet, mobile banking) receive only the information needed to process your transaction.
• Service Providers: We work with third-party hosting providers, email services, and security vendors. These vendors are contractually bound to protect your data and use it only for delivering services to vivo4d.
• Legal Requests: We may disclose your data if required by law, court order, or government agency in supported jurisdictions.

We do not rent, sell, or trade your personal information.

Your Rights and Data Access

You have the right to access, correct, or delete your vivo4d account data. Log into your account and navigate to Account Settings to review your profile, verify payment methods, and view your transaction history. If you want to update your personal details, use the edit functions in your account.

If you request deletion of your account, we will deactivate your account and anonymize your personal information within a reasonable timeframe. Note that we may retain transaction records where required by law (anti-money-laundering, tax compliance).

If you believe your data has been misused, contact our support team immediately. You also have the right to lodge a complaint with the data protection authority in your jurisdiction.

Security and Encryption

We use 256-bit SSL/TLS encryption to protect data transmitted between your device and our vivo4d servers. Your password is hashed and never stored in plain text. Payment information is encrypted and processed through secure channels.

Our servers are protected by firewalls and intrusion-detection systems. We restrict access to your data to authorized vivo4d employees who need it to provide support, process payments, or comply with regulations.

However, no security system is perfect. If we discover a data breach, we will notify affected users and take steps to limit damage.

Cookies and Tracking

vivo4d uses cookies to maintain your login session, remember your preferences, and track site performance. Session cookies expire when you log out. Persistent cookies remain on your device until you manually delete them or they expire.

You can disable cookies in your browser settings. Most functionality on vivo4d will still work, but you may need to re-enter your login credentials more frequently.

We do not use third-party advertising cookies or allow external services to track your activity on vivo4d.

Policy Changes and Contact

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on vivo4d. Your continued use of vivo4d after such changes constitutes your acceptance of the updated policy.

If you have privacy questions, requests to access your data, or concerns about how we handle your information, contact our support team through your vivo4d account dashboard. Support is available in English and Indonesian. We will respond to data-access requests within the timeframe required by applicable law.

Our services are available only where local law permits. If you access vivo4d from Jakarta, Surabaya, Bandung, Medan, or other supported jurisdictions, this privacy policy applies to you. We do not knowingly collect data from persons in jurisdictions where online wagering is prohibited.